Caburg’s Weblog

18:16 Saturday 09.13.2008

I called Comcast…

Filed under: complaints — Cait @ 6:16 pm
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and was on hold for 15 minutes before reaching customer service!  IMHO the government doesn’t do much right — but when I called Social Security — they have a system where you can either wait in queue — or leave your name/number and they call back when your queue time is reached.  System worked great! But I digress…

I then spent over 30 minutes getting the guy to understand what “no connection to the internet” means!  He said — can you reach any websites?  what?? “no connection” means some of the lights on my modem are blinking (there should be 4 solid lights) and there is no *way* to reach any website! and “intermittent” means it doesn’t happen all the time (while I was on the phone — the modem connected and disconnected 4 times!)  Apparently the only feedback they have at their end is color-coded — for me its “red” — which can mean “no connection” or “poor connection”.

He finally decided to send a tech out on Wednesday – between 12 and 3. 

We shall see what happens :)

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argh!!! Comcast!

Filed under: complaints — Cait @ 4:50 pm
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For the past 2 weeks – Comcast internet service has been intermittent — at best!  Drops off for 5 minutes comes back drops again… longest it was off was 90 minutes — the first time — and I figured they were working on the system…. Then it got unbelievably slow… Then it was off for another 1 hour… faster when it came back that time (that was earlier this week after Hannah). (Although it has never come close to functioning at the advertised speed!!!)  Today, however, it was off for over 3 hours — and then was intermittent for another 30 minutes!!..  At this point I don’t have an alternative — but Fios is *almost* here… trying to decide if I really want to go thru the hastle of changing… and I can’t get them to send a list of channels — which is another big question mark. (if I change internet I will change cable television as well — and possibly phone — which is already Verizon but not Fios).  :::sigh:::  I *hate* being frustrated! ;)

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