Caburg’s Weblog

14:38 Friday 11.21.2008

Frustration

Filed under: complaints,computer — Cait @ 2:38 pm
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yikes!  For nearly a month I have been unable to deal with the frustration that is my computer!!  A new Dell laptop – the speaker sound is distorted, the OS crashes and is incompatible with the software…. I am so disappointed with this new computer I can’t even express it!  I hate to look at it, much less turn it on and try to use it….

I do not recommend Dell laptops — I had a Gateway previously which I was extremely happy with for 10 years… Damn, I wish I had replaced it with another Gateway instead of this thing… I can’t afford to buy another computer at this time – If I could, this one would be traded in for an apple, I think.  I think a big part of my frustration is due to the new Windows OS Vista — I was never crazy about Windows, but this new one is really, really irritating!  I can’t run “my” programs, and when I try to run the ones that are “supposed” to be compatible – the system crashes, or functioning is compromised.

As far as Dell is concerned – the software provided with the computer that was supposed to work with Vista doesn’t.  So either they didn’t adequately test it, or they lied.  Either way, the consumer is frustrated and screwed.

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0:11 Monday 09.15.2008

Uninstalling IE 8 beta 2 is nearly impossible AND IE 8 is incompatible with McAfee!!

Filed under: complaints,computer — Cait @ 12:11 am
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:::sigh::: Why do I always want to be an innovator??? The first to try out something — the first to download a beta product??  It wasn’t that much of a problem with the old windows (although I never was a fan of windows — I preferred DOS… I wish I knew Linux… maybe that would be better…)

Anyway — I always like to try out all the new browsers — my favorite is Firefox, but I also have Safari and IE — IE mainly because a lot of sites expect it.  So — I tried out IE 8 beta 2 — and its not compatible with McAfee — which I didn’t know until I could no longer open the Security Center (the control panel).  I tried everything to find a “back door” to controlling McAfee — or even a way to turn it off…  I haven’t found one.

I contacted McAfee — and was told that I would need to uninstall IE8b2 — turns out that is much easier said than done!!!  It doesn’t show up under “installed updates” as it should. 

Contacted OEM-Dell — what a joke!! Their chat interface is ridiculous!!!  Extremely hard to see — keeps jumping back to the beginning — unable to fully open the chat window so scrolling is necessary — and then it jumps back again — I was really cussing the thing!!!  And the entry box does not accept “enter” — its necessary to remove your hand from the keyboard, find the mouse and click “send”!  A very stressful experience. 

The Dell representative said that I need to use a Restore Point.  She then proceeded to give me the *wrong* instructions!!!  And she’s the “expert”!!  Well, after following her instructions and thinking I had really messed things up — I discovered the *correct* way to use Restore Points — but there were two problems.

  1. For some unknow reason — I only had one Restore Point stored — haven’t figured that out yet — but it was previous to installing IE8b2 so I thought it would work but
  2. Using Restore Point did *not* help — but it did mess up something else — so I reversed the process.

So — what to do now???  I have spent a couple of hours searching the Windows website and forums — left some posts but have not received an answer.  Did see another suggestion — but its a bit complicated for me — oh — and the final suggestion has been made to abandon McAfee for some other product — but I don’t know which one would be best (effective, compatible, free or inexpensive, easy to use).

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