Caburg’s Weblog

14:38 Friday 11.21.2008

Frustration

Filed under: complaints,computer — Cait @ 2:38 pm
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yikes!  For nearly a month I have been unable to deal with the frustration that is my computer!!  A new Dell laptop – the speaker sound is distorted, the OS crashes and is incompatible with the software…. I am so disappointed with this new computer I can’t even express it!  I hate to look at it, much less turn it on and try to use it….

I do not recommend Dell laptops — I had a Gateway previously which I was extremely happy with for 10 years… Damn, I wish I had replaced it with another Gateway instead of this thing… I can’t afford to buy another computer at this time – If I could, this one would be traded in for an apple, I think.  I think a big part of my frustration is due to the new Windows OS Vista — I was never crazy about Windows, but this new one is really, really irritating!  I can’t run “my” programs, and when I try to run the ones that are “supposed” to be compatible – the system crashes, or functioning is compromised.

As far as Dell is concerned – the software provided with the computer that was supposed to work with Vista doesn’t.  So either they didn’t adequately test it, or they lied.  Either way, the consumer is frustrated and screwed.

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21:53 Tuesday 10.21.2008

Comcast — raising rates

Filed under: complaints — Cait @ 9:53 pm
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I just received a letter from Comcast saying they are raising their rates — I haven’t figured out the percentage but it looks like quite a bit — they like to nickel and dime.

The reason???  They want to blame health care costs.  What???  As a customer, I am not responsible nor do I care what benefits they provide for their employees.  That is their problem.  If it costs them too much, then don’t offer it as a benefit.  I would think that Comcast should be thinking about their customers and their shareholders.  How to turn a profit.

I would love to see the financials for Comcast.  Its hard to believe that they are not turning a significant profit — once the hardware is installed — all they do is collect payments, don’t they?

I think Comcast and I will be parting ways very shortly… and then I won’t be posting again until I find a new ISP.  Television — well I think that when next February roles around — there will be hell to pay!  I don’t know the percentage of folks that still use over-the-air as their primary source of television — but I can assure you that even with a digital box — there is minimal digital signal where there is sufficient analog signal.

One lady here tried to switch to digital — and she said “I didn’t have television when I was young, and it looks like I won’t have it when I’m old.”

I’m seriously considering that option.  I will be getting my “free” digital boxes this week — and looking into the cost of a sufficient digital antenna for my area.  Fortunately, there are plenty of “free” channels here — if I can receive them.  If not — gosh, I guess I will have to start reading again.

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My Unhappy Experiences with Comcast

Filed under: complaints,opinion — Cait @ 4:19 pm
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The last time I posted about Comcast, I was contacted by Comcast Cares and asked to elaborate.

I am using this space to collect my thoughts… which may take a while.

1) For three (3!!) years I made multiply complaints that I was not receiving Fox in Stereo. I received all kinds of responses, all illustrating the um.. oh god I want to say stupidity, but that would be rude… the um… ignorance or poorly educated responses of Comcast employees —

I was told that not all programs are broadcast in stereo, or I didn’t know what I was talking about, etc.

Let me say who *I* am. I am a member of Mensa, and I hold a degree in Electrical Engineering. I am also a woman — which makes the uniformed male think they can lie to me and I won’t know the difference. I also have a memory like an elephant — especially when I am lied to to. I believe in a previous post I mentioned that I hate lies and liars. Tell me the truth — and I may not like it, but I will respect you. Lie to me and, well, all bets are off. If I can find a way to bring you to your knees and screw you to the wall and cost you your job — I will do it!! Do not ever lie to me! It *will* cost you!

I do take detailed notes — I have contemporaneous notebooks — which name names, dates, etc. If I am not “made whole” in a timely manner — all will be revealed.

For 3 years I was told that I didn’t know what I was talking about. I knew that the persons I was dealing with were clearly misinformed… Surely cable could not be inferior to the over the air signal?? The over the air signal for 24, American Idol, etc. were in stereo. As well as all commercials and everything else broadcast 24/7 from the local Fox station.

Eventually — serendipitously I made the acquaintance of the Comcast liaison to Best Buy.

He made arrangements to send yet another tech to my home — and (miraculously!) the evening before the tech’s visit — my Fox channel became stereo!!!

2) It seems that Comcast is biased against Fox — while the local Fox channel is finally available “digital” — all the other Fox networks are not digital nor even stereo. No Fox programming — Fx: Damages, The Shield, Nip/Tuck, Rescue Me, etc.; Fox News, Speed TV, etc., etc. And not available “ON Demand” either.

3) I had a list of stations that I was not receiving in Stereo — I called the stations and was told that they provided the broadcasting to Comcast in Stereo. I provided the information to Comcast — and requested them to provide me with a list of channels indicating which ones they believed that they provided as stereo or not. I was told that they didn’t know. What??

4) Comcast has a channel that is supposed to provide local information — some as commercial advertising, some political info, local events, etc. I do not receive that channel. The tech I had at the house called his boss and was told that I didn’t subscribe to the proper level. Hmm… I subscribe to premium digital, with HBO and Showtime. The only thing I don’t subscribe to is all the movie channels and the sports tier and the Ethnic tiers (Latino, Indian, etc.) And I’m supposed to believe that it is necessary to pay more for advertising!

5) I have a hole in my wall — provided to me by Comcast four (4!!!) years ago. I was adding a cable outlet to my den – and the installer put the hole in the wall — and then decided it was in a place he couldn’t use. (He also did some other shoddy work, which Comcast did eventually repair.) The hole is still there – even though I was told that Comcast would send someone to repair it…. Four years later — its still there!!!!!

6) I was subscribed to a “special” that I was happy with — however, when I called because I was having trouble with my service — I was told on two different occasions that I would receive “credits” — once for $10 and a second time for $25. Neither credit ever appeared on my bill. (I did mention how much I hate being lied to, correct?)

7) One of the customer service reps told me that my “special” was time-limited – and she could offer me a better deal that would be a permanent rate (ie, would never increase — unless I changed my level of service). I reluctantly agreed to the change – and, of course, it turned out to be yet anther LIE. And I had to pay double the first month — of a reduced rate? Comcast has a screwed up accounting system — I still haven’t seen a credit for the double payment — I better see it when I drop Comcast….

To be continued…

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15:01 Sunday 08.03.2008

Email sent to Sprint Supervisor…

Filed under: complaints — Cait @ 3:01 pm
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Hello —

Well — first of all – I hope you are who you say you are – since you don’t have a Sprint email address!

I think until I know you actually *are* from Sprint — I will refrain from including personal information…

I saw your post on Mobiledia — just found the site today.

My husband and I have had Sprint phones for nearly 6 years — since Dec, 2002. The coverage in our home in Richmond, VA was extremely poor. In our other home in Manassas, VA — coverage is worse — have to stand extremely still to get 1 bar — move an inch and call is dropped. This happens in all rooms, as well as outside. We live in the city in both locations — not in some rural area.

Secondly, my husband called CS to ask about lowering the rate — and was switched to another plan — without being told that he was also extending the contract for another 2 years! From reading many forums – it seems this is common with Sprint! Additionally – we have always had 2 phones on our plan. The next bill we received was 10 times what it should have been — CS claimed there was a computer error — it took several months for them to resolve this issue. One of our phones was somehow dropped from the Sprint database – so it was not shown as a Sprint phone — we were billed for all the Sprint to Sprint calls we made — which are 99% of my calls.

Now — although I have always had free texting, free Vision, free Sprint to Sprint — I am being billed for texting!!! and who knows what else will be next. Sprint said we could *buy* texting for $5/300. For something that is included?? I don’t think so.

I don’t know who to contact to get this resolved. I hesitate to call CS again — I do not want to be switched to another plan — and I certainly do not want to have our contract extended AGAIN! (this has happened more than once!) I think our first choice — if offered — would be to leave Sprint altogether. As it is, our contract expires early 2009. My phone is ancient — and Sprint never offered to upgrade it — unless we extended the contract again, of course. We have never received a loyalty discount (I see where another poster has this), or any other “perks”. We have only been screwed by Sprint — over and over! We stayed with Sprint when Sprint/Nextel merged — because we are Nascar fans — and because we thought the service would improve. Clearly that has not happened.

Believe me — Sprint may not always get feedback from users — but the users certainly “spread the word” — my doctor, my pharmacist, my cable people, everyone I meet – have heard my story. And have shared similar stories. Even people who sell Sprint service don’t recommend it!! I understand that Sprint canceled the contracts of users who *were* complaining — I wish they had offered this choice to everyone!

Hoping you can help us.

Sincerely,

11:35 Thursday 07.31.2008

Verizon!!

Filed under: complaints — Cait @ 11:35 am
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Another phone issue — this time with Verizon. While examining my phone bill I discovered that I am supposed to have Regional coverage — including Northern Virginia, DC, and parts of Maryland.

I just tried to make a call to Northern Virginia — and was told I can’t call there. (I don’t have long distance on this phone). Now, something sure is fishy about this. So I guess I will be contacting Verizon as well!!! :::sigh….::::

The Consumerist…

Filed under: complaints — Cait @ 11:29 am
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More on Sprint — found this website as well — another consumer’s experience at The Consumerist.

Filed a Complaint — check out this site…

Filed under: complaints — Cait @ 10:11 am
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Not that it will make a real difference — well, hopefully someone will read *before* they choose a cell phone service — I filed a complaint ! And next time — before I spend more money — I think I will explore this site and see what others are complaining about! :)

Sprint Sucks!!!!!

Filed under: opinion — Cait @ 9:11 am
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Oh my gosh — are you kidding me?? I have had a Sprint phone for over 5 years — and all of a sudden — without warning — they are charging me for text messages??? I have *always* had unlimited PCS (crappy internet) and unlimited text messaging!!!!!!!!!!! I am furious! So now I guess I need to write a letter to the idiots — and get them to fix it — again!!! Not too long ago they billed us $900 — because their computer was messed up… I think Sprint is all f***ed up!!!!! I do not recommend *anyone* use them — their service is crap, coverage area poor, lots and lots of dropped calls…. Oh — and if you inadvertently change something — because they offer it to you (while you are on a call to them complaining about something, for example!) — they extend your plan for another f***ing 2 years!!!!!! That is the only reason we have been stuck with them this long. I *hate* Sprint!!!! So no — I sure as hell am not going to call them and let them extend my plan for another 2 years….

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