The last time I posted about Comcast, I was contacted by Comcast Cares and asked to elaborate.
I am using this space to collect my thoughts… which may take a while.
1) For three (3!!) years I made multiply complaints that I was not receiving Fox in Stereo. I received all kinds of responses, all illustrating the um.. oh god I want to say stupidity, but that would be rude… the um… ignorance or poorly educated responses of Comcast employees –
I was told that not all programs are broadcast in stereo, or I didn’t know what I was talking about, etc.
Let me say who *I* am. I am a member of Mensa, and I hold a degree in Electrical Engineering. I am also a woman — which makes the uniformed male think they can lie to me and I won’t know the difference. I also have a memory like an elephant — especially when I am lied to to. I believe in a previous post I mentioned that I hate lies and liars. Tell me the truth — and I may not like it, but I will respect you. Lie to me and, well, all bets are off. If I can find a way to bring you to your knees and screw you to the wall and cost you your job — I will do it!! Do not ever lie to me! It *will* cost you!
I do take detailed notes — I have contemporaneous notebooks — which name names, dates, etc. If I am not “made whole” in a timely manner — all will be revealed.
For 3 years I was told that I didn’t know what I was talking about. I knew that the persons I was dealing with were clearly misinformed… Surely cable could not be inferior to the over the air signal?? The over the air signal for 24, American Idol, etc. were in stereo. As well as all commercials and everything else broadcast 24/7 from the local Fox station.
Eventually — serendipitously I made the acquaintance of the Comcast liaison to Best Buy.
He made arrangements to send yet another tech to my home — and (miraculously!) the evening before the tech’s visit — my Fox channel became stereo!!!
2) It seems that Comcast is biased against Fox — while the local Fox channel is finally available “digital” — all the other Fox networks are not digital nor even stereo. No Fox programming — Fx: Damages, The Shield, Nip/Tuck, Rescue Me, etc.; Fox News, Speed TV, etc., etc. And not available “ON Demand” either.
3) I had a list of stations that I was not receiving in Stereo — I called the stations and was told that they provided the broadcasting to Comcast in Stereo. I provided the information to Comcast — and requested them to provide me with a list of channels indicating which ones they believed that they provided as stereo or not. I was told that they didn’t know. What??
4) Comcast has a channel that is supposed to provide local information — some as commercial advertising, some political info, local events, etc. I do not receive that channel. The tech I had at the house called his boss and was told that I didn’t subscribe to the proper level. Hmm… I subscribe to premium digital, with HBO and Showtime. The only thing I don’t subscribe to is all the movie channels and the sports tier and the Ethnic tiers (Latino, Indian, etc.) And I’m supposed to believe that it is necessary to pay more for advertising!
5) I have a hole in my wall — provided to me by Comcast four (4!!!) years ago. I was adding a cable outlet to my den – and the installer put the hole in the wall — and then decided it was in a place he couldn’t use. (He also did some other shoddy work, which Comcast did eventually repair.) The hole is still there – even though I was told that Comcast would send someone to repair it…. Four years later — its still there!!!!!
6) I was subscribed to a “special” that I was happy with — however, when I called because I was having trouble with my service — I was told on two different occasions that I would receive “credits” — once for $10 and a second time for $25. Neither credit ever appeared on my bill. (I did mention how much I hate being lied to, correct?)
7) One of the customer service reps told me that my “special” was time-limited – and she could offer me a better deal that would be a permanent rate (ie, would never increase — unless I changed my level of service). I reluctantly agreed to the change – and, of course, it turned out to be yet anther LIE. And I had to pay double the first month — of a reduced rate? Comcast has a screwed up accounting system — I still haven’t seen a credit for the double payment — I better see it when I drop Comcast….
To be continued…
Tags: Comcast, complaints, opinion, Fox
